Refund policy

Last updated: March 11,2026

At Everlind, we want you to love what you order. If something isn't right, here's how returns and refunds work.

1. Return window

We offer a 14-day return policy from the date of delivery for unused items in their original condition. This window already meets — and satisfies — the statutory 14-day right of cancellation required by law for customers in the European Union and United Kingdom, so shoppers there automatically get their full legal protection with no separate process needed.

2. Damage reporting

If your item arrives damaged or defective, please contact us at contact@everlind.com within 48 hours of delivery, including photos of the issue. Once approved, we'll send a free replacement or a full refund — your choice.

3. Lifetime Warranty

Everlind stands behind the quality of our pieces. Every item includes a Lifetime Warranty covering:

  • Manufacturing and craftsmanship defects
  • Issues from normal wear, such as a loose stone or broken clasp

The warranty does not cover:

  • Damage from misuse, accidents, or unauthorized repairs
  • Natural tarnishing or discoloration caused by water, chemicals, or perfume
  • Lost or stolen items

To use your warranty, email contact@everlind.com with your order number and a description (and photo) of the issue. Approved claims are resolved with a free replacement item — since Everlind doesn't operate a physical repair workshop, warranty claims are handled by replacement rather than repair.

4. How returns work

Because Everlind ships directly from our fulfillment partners, please contact contact@everlind.com before sending anything back — we'll confirm whether a return is needed and provide instructions. For lower-value items, we may issue your refund or replacement without requiring the item back, to save you the hassle and cost of return shipping; for higher-value items, we'll provide return instructions at that time. Where a return is required, the customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

5. Personalized and custom items

Personalized, engraved, or made-to-order items are final sale and cannot be returned or refunded for a change of mind, since they're produced specifically for you. If a personalized item arrives with an error on our part (wrong name, wrong engraving, damaged, or defective), we'll replace it at no cost.

6. Other non-returnable items

For hygiene and safety reasons, earrings and other items that come into direct contact with piercings cannot be returned unless faulty.

7. Refund processing

Once your return is confirmed (or a no-return refund is approved), refunds are issued to your original payment method within 7–10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.

8. Questions

We're here to help — reach out anytime at contact@everlind.com.

T&P Global Group LLC (d/b/a Everlind)
30 N Gould St Ste R
Sheridan, WY 82801
United States